Our add-ins and books work in Excel 2010 to Excel 2019 (32 bit and 64 bit). We support Windows 7, Windows 8, Windows 8.1 and latest version of Windows 10 (32 bit and 64 bit) & Office 365 & MS 365
We don’t support the Mac OS.
All our Microsoft Excel add-ins are written in VSTO (Vb.Net) and are COM add-ins, there is no VBA code used.
No, all client data is never available or accessed by Spreadsheetsoftware.
Assuming that your computer meets the system requirements for the ExcelAnalyzer add-in, this is often a result of:
There are four options in the Licensing menu.
Choose this option when you have received a license key
I don’t have a trial license key, please send me one
If your company has an ExcelAnalyzer license server, please choose this option, or contact your IT team
Choose this option if your computer does not have access to our license server
After selecting one of the above options you will be guided to register your license.
When you receive a fault message during the installation this can have several causes.
When you have no internet connection or the connection to our license server is blocked by a firewall, you can contact your IT department to place “app.cryptolens.io on port 443” on the whitelist. Also, you can use the Offline registration.
Currently it is not allowed to register ExcelAnalyzer on a Virtual Machine or Hyper servers. We can however grant you a temporary license for this.
This message occurs when the maximum amount of machines set for this license has been reached. Please contact support to de-activate machines or to extend the number of machines.
If you do not have an internet connection or our license server is blocked by your firewall or IT, there is an option to use an offline registration.
Just select the option “Offline Registration:” from the licensing menu. The Offline registration has just 2 steps
Step 1: Goto our offline registration page, enter the license key and your email address there and you will get a license file which you can download
Step 2: Install the file which you received from our webpage.
When you do not have a connection to our website, you can mail the code which will be presented in the Offline Registration screen to Support@spreadsheetsoftware.com. We will mail you back the file required for step 2.
When you receive a fault, you can mail this directly to our support department. You can also copy/paste the information to a new mail message and mail it to email@example.com. Our support department will send you a response within 24 hours (working days).